Our consulting firm applies unmatched digital + operational expertise to efficiently scale businesses across industries and user touchpoints. With a deep appreciation for our clients’ current stage and growth goals, we identify pain points across operations, sales & marketing and technology, and deliver data-driven solutions & insights to unlock immediate and long-term growth.
SERVICES
ecommerce strategy & implementation
Launch or enhance the ecommerce channel to grow revenue and increase brand awareness; optimize digital product catalogs to achieve higher conversion rates on DTC websites and/or external marketplaces.
operations leadership
Streamline internal workflows & supplier operations via thought leadership, process optimization and software integrations.
analytics
Build user-friendly dashboards to track KPIs and progress on strategic initiatives; share business insights to inform commercial strategy.
merchandising &
user experience
Enhance digital customer journeys and site/product merchandising to convert more customers and increase lifetime value.
expertise
Why Us
Dual Digital brings over 18 years of experience solving complex business problems at well known tech / ecommerce companies such as Wayfair and Drizly. As we’ve battled to bring these companies from series A to $1B+ exits, we’ve encountered an equal share of failures and wins along the journey. This perspective translates to balanced, thoughtful solutions across all functions at high-growth organizations.
TESTIMONIALS
"Alex and I collaborated closely throughout an extended consulting engagement in the Bio-tech space. I learned very quickly that he is an exceptional problem solver, teammate and leader.Our client was an established ecommerce marketplace experiencing growth challenges. Alex joined as a consultant to install ecommerce strategy and best practices to maximize their commercial capabilities and drive efficient growth. His insights were invaluable as we developed and executed a plan to reorganize the company into a “lines of business” operating model and become more data driven as a company. He consistently provided leadership while doing a lot of the hard work himself.Analytically, Alex delivers actionable insights to all levels of an organization and puts quality data in the hands of the entire staff. His thorough analyses helped us get to the root of, and solve many complicated problems for the business.With his wide-ranging skill set and ecommerce insights, Alex proved to be an indispensable resource for both me personally and the client, and I recommend working with him if you have the opportunity." - Leslie Hoyt, Consultant, Former COO/Growth Officer in Healthcare
"I've been working with Alex for nearly a year. In that time, I can best describe Alex's business style as collaborative, focused and transparent. He's been a great partner in advancing the customer experience needs of his company and has worked to establish collaborative planning to address the needs. He's terrific at sharing visibility to any resource limitations so that we could effectively establish a project timeline that could be communicated to the supplier community. His new employer will be very fortunate to have his strategy and leadership skills." - Peter V.S. Bond, Strategic Partner Acceleration @ Flywheel
